Refund policy

Return and Refund Policy

Effective Date: 10/01/2026

At V & L Prints LLC, we stand behind the quality of our products. Each item is carefully designed and manufactured using 3D printing technology with attention to detail and craftsmanship.

Returns

Because many of our products are custom-made or personalized, custom or personalized items are final sale and are not eligible for return or refund unless they arrive damaged or defective.

For non-custom products, we accept returns within 14 calendar days of confirmed delivery, based on carrier tracking information.

To qualify for a return:

Item must be unused
Item must be in original condition
Item must not be modified or altered
Customer is responsible for return shipping costs

We reserve the right to deny returns that do not meet these conditions.

How to Start a Return

Email us at hello@vandlprints.com with your order number and the item you would like to return. We will reply with return instructions. Items sent back without first requesting a return will not be accepted.

Return address: V & L Prints, 1285 N Canyon Creek Pkwy, PMB 114, Spanish Fork, UT 84660, United States

Damaged, Defective, or Incorrect Items

If your item arrives damaged or defective, or you receive the wrong item, you must contact us within 5 calendar days of confirmed delivery at hello@vandlprints.com.

Please include:

Your order number
A description of the issue
Clear photos showing the defect or damage
Photos of packaging if damage occurred in transit

Failure to notify us within 5 days may result in denial of a damage claim.

We will review the submitted information and, at our discretion, offer a replacement, repair, store credit, or refund if the claim is approved.

Refund Processing

Approved refunds will be issued to the original payment method within 5–7 business days after the returned item is received and inspected.

Please allow extra time for your bank or card issuer to post the refund to your account.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

To exchange a non-custom item, request a return for the item you have. Once the return is accepted, place a new order for the item you want.

Custom Orders

All custom-designed, modified, or personalized products are final sale unless defective.

We work closely with customers during the design process to ensure expectations are clear prior to production approval. Once production begins, custom orders cannot be canceled.